Please keep an eye out for your order. We will provide tracking information by email to our customers for orders placed through our website. It is the responsibility of our customers to be aware of the tracking information and be on the lookout for their order to arrive. If for any reason you do not receive your order in a timely manner, please let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.
We will make every effort to ship orders as soon as they are received. Most orders received before 5pm MST will be shipped within one business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date. There is no need to reorder.
Shipping Days are Monday thru Friday Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.
For larger orders and special pricing, please call us toll free at 888-970-8873
Shipping to Alaska, Hawaii, and US Territories Orders shipped to Alaska, Hawaii, and U.S. Territories will be charged additional shipping fees based on destination, size and weight. Carrier restrictions may prevent selected items from being deliverable to destinations within Hawaii, Alaska and US territories. Furthermore, there may be some orders we will not be able to ship because of distance or cost.
When can I expect delivery of my order?
Most items leave our warehouse within one business day after you place your order. As soon as it ships, we e-mail you shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is “Processing”. You can expect most packages to be delivered to their destination within 4-7 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the location that we are shipping to. Items being delivered to Alaska, Hawaii, and U.S. Territories may take up to 2 weeks from the ship date to complete delivery.
Some insecticide concentrates cannot be shipped to New York, Connecticut, Vermont, or outside the lower 48 United States. If a product cannot be sold in a particular state then you will be informed of the restriction on the product's information page. Intermountain Turf Supply will adhere to any and all state shipping and or labeling restrictions.
What if I have other questions about my order?
Please send any order or shipping-related questions to Intermountain Turf Supply Customer Service
Wrong Address Charges
An $11.00 fee may apply for an incorrect shipping address. 1. When a customer enters an incorrect address our shipping carriers (usually UPS) will charge us an $11.00 fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable. 2. Incorrect Address that results in the order being lost - We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.
Intermountain Turf Supply will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive. Customers who do not receive their order in a timely manner must let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.
Refused Order Charges
A product refund minus any shipping fees will be incurred if a package is undeliverable or refused. If we send a package through our shipping carrier (usually UPS), and they are unable to deliver the package to you after multiple attempts, then UPS will charge us a fee (usually the cost of a typical ground shipment charge, from $5-10) to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package by UPS.